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Customer Care in a Week

Customer Care in a Week

Writing Stage
Published On
2003
Published By
ISBN
0340849584
ISBN13
9780340849583
This newly revised handbook aims to show how a company can involve all its personnel in using customer support as a competitive tool. It examines the meaning of customer support, the importance of communication, complaining as a positive tool, setting and monitoring standards, and the customer care ...more

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